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A Personal Touch


One of the initial challenges that entrepreneurs, new and small businesses face is determining how to compete with larger enterprises with greater resources. The most highly rated approached to overcome these challenges is to offer exceptional services. Again, this may seem difficult with  limited resources. However, small businesses have the ability to offer something that large competitors cannot Рpersonal attention. The ability to offer individual attention and personal service to customers weighs heavily on the likelihood of generating brand loyalty and developing a persistent consumer base. However, it alone is not a key to success for entrepreneurs.

For example, while consulting with a new client, I learned that she was becoming very discouraged by all her efforts to market her salon despite all her efforts. She had hosted events, offered incentive discounts and invested in SEO services to get her salon greater visibility and generate leads. She had estimated that if she can get people through the doors of her salon, she was confident that she could provide the personal experience that would keep them coming back and referring friends. But, she was missing some key elements to her marketing and branding efforts. Her salon did not have a logo, her website was a bit unorganized and unimpressive and her social media accounts presented conflicting information and brand design elements. In essence, her brand lack the credibility that a logo and a consistent brand presence provides.

The lesson learned here is that while personal services offer a strategic advantage of operating a small business, it is ineffective if you do not couple it with a credible brand. One must choose carefully when to execute marketing and branding strategies. In this case, it is important to secure a consistent brand and niche first. Afterward, that personal touch will make all the difference when competing in markets with larger enterprises.


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