Please, ensure that you review and our company policies. It is important to read acknowledge these terms and conditions prior to hiring or purchasing of services.
These policies were updated on: October 25, 2013
These policies are effective as of: October 25, 2004
Rates and quotes for graphic design services are based on billable hours and not on production of projects. As such, there is no return policy on services ordered and rendered to clients. In addition, all quoted graphic design services will include up to 3 revisions following the receipt of drafts unless otherwised agreed. There will be a $25 fee for each additional set of 3 revisions, even if less than 3 revisions have been utilized. Standard turnaround time for drafts will be 2-3 business days, unless otherwise agreed.
Purchase of web design and development services does not include the purchase of domain registration and hosting services. Domain registration and hosting services must be purchased separately or the fees can be added to the service order to B-EZ Graphix, an affiliate of Doteasy to register domain and acquire hosting services.
Website design orders include complimentary website maintenance hours following published preview, prior to which which the client must provide all content, text, media and revisions to be incorporated in the design. If the client does not provide the content sufficient content within the web maintenance hours included in order prior to the time preview is presented, the client must purchase additional web maintenance service to retain B-EZ Graphix’s web design/development services. Unless quoted otherwise, turnaround time for website design previews is, at maximum, 30 business days from start (after receiving access & content or following completion of previous milestone in branding packages). Following which, turnaround time for final completion depends on the amount and extent of revisions and modifcation requested. Some modifications require more time than other due to varying degrees of complexity and resources needed for completion.
It is important to note that web design orders come only with the design features quoted and not any additional features unless otherwise quoted.
Orders for the configuration of Content Management Systems (CMS) include the initial set up and coding of the CMS, customization of the theme design to be purchased by the client and the installation of any plugins and software that designated in the order. The installation of eCommerce software in CMS websites include the initial set up of the eCommerce system and the set up of up to 5 products. This provides us the capacity to get familiarized with the process of managing the installed eCommerce system (which can be different for each set up) and train the client to be able to complete the process independently where necessary and if possible within alloted web maintenance period.
Please, review compensation policy below to acknowledge the payment schedule for web design services.
All service orders amounting to over $500 require a minumum 25% deposit. Orders between $100-$499 require a minimum 50% deposit. And orders under $99 will require full payment in advance (within 5 business days) unless otherwise agreed. Subsequent payments must be made either weekly, biweekly or upon milestones (completion of designated projects in service order). Deposits and milestone/installment payments are non-refundable after 30 days of no contact despite any efforts of B-EZ Graphix to make contact.
It is important to note that services provided by B-EZ Graphix are compensated for time put into the projects and not based on the delivery of products as in retail. As such, there is no way to refund “time,” thus there are NO refunds for services provided and compensated.
All payments are due within 5 business days of invoice date. A late fee of $25 will be assessed for every 5 business days after invoice date, up to $100 in late charges within a 4 week period.
Bypassing this disclaimer via bookmarking, access to an interior page through a direct link or initiating a design project with B-EZ Graphix constitutes as an implicent acceptence to the terms outline above.